Privacy Policy

Draft — pending legal review. Last updated: [DATE]

SMJSS ("we", "us", "SMJSS") respects the privacy of every visitor and case submitter. This policy explains what information we collect, why we collect it, and how it is handled.

1. Information We Collect

Depending on which form you use, we may collect:

• Share Your Case (Free): State, and optionally your name, mobile number, email address, and a brief case summary (up to 800 characters).
• Paid Assessment Request: Name, mobile number, and optionally your email address.
• Detailed Case Submission (after payment): Full case details, documents, medical records, and other supporting evidence you choose to submit.

2. How We Use Your Information

• To acknowledge receipt of your submission and issue a reference ID.
• To contact you regarding your Paid Assessment request, including payment instructions.
• To conduct the professional case assessment you have requested.
• To maintain an internal record of submissions and assessments.

We do not use your information for advertising, and we do not sell your information to third parties.

3. Documents and Evidence

Documents and evidence submitted as part of a Paid Case Assessment are treated as confidential and are used solely for the purpose of assessing your case. They are not shared publicly or with unrelated third parties without your consent, except where required by law.

4. Data Retention

We retain case information for as long as reasonably necessary to provide the assessment service and to maintain accurate records, or as required by applicable law.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request details of the information we hold about you, request correction of inaccurate information, or request deletion of your submission, by contacting us using the details on our Contact page.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected with an updated date at the top of this page.

8. Contact

For any privacy-related questions, please reach us through the contact details listed on our Contact page.